Terms of Service
Welcome to our Terms of Service page for Roadrunner Professional Roadside Solutions. These Terms of Service (“Terms”) apply to your use of our services, including but not limited to requests for services, booking, or payment for services, whether made via our website, over the phone, or in person. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, then you should not access or use our services.
**Requests for Services**
When you submit a request for our services, you acknowledge that you have read and understood these Terms, and you agree to be bound by them.
**All Sales Are Final – No Refund Policy**
We uphold a stringent no-refund policy as we are unable to recoup the expenses incurred for our time, labor, mileage, or the cost of parts installed on customer vehicles. Therefore, we regret to inform you that we cannot provide any form of refund.
**Prepaid Booking Fee**
To dispatch our team to your location, a non-refundable booking fee is required. The booking fee may be adjusted based on the distance if your location is more than 15 miles away. Regardless of the amount, the booking fee is prepaid and non-refundable.
**Estimates**
Any price quoted is an estimate based on the information given to us by the customer over the phone and therefore is subject to change once we’re able to see what exactly is going on, if it happens to be different than first described. If there is an increase in cost by more than 10%, we will discuss the required steps with you before performing them so you can choose whether to have us continue or not.
**Binding Estimates & Service Obligations**
By accepting any estimate (verbal/written), Customer agrees:
– All estimates are binding contracts for labor (port-to-port) and parts.
– If vehicle is moved from service location for any reason (including while our tech is procuring parts):
– Full balance becomes immediately due + 30% abandonment fee.
– All warranties (parts/labor) are voided.
– Customer forfeits all dispute rights.
**All Charges Are Final**
We do not offer any refunds whatsoever. By using our services, you agree that all charges are final and non-refundable. Our time, labor, and any mileage driven are not items that can be returned and therefore, are not refundable. If you are not satisfied with any services you’ve received from Roadrunner Professional Roadside Solutions, please don’t hesitate to reach out to our management at Roadrunner Pro Roadside Solutions at 385-200-3656, and we will do our best to fix the situation, within reason.
**Unsuccessful Jobs**
If we are called to perform a job but are unable to complete it successfully (e.g., due to the problem being a different issue altogether or customer missing needed keys and/or equipment, customer not approving parts necessary to complete the service due to hidden damages, customer leaving the scene before job is complete), the charges will remain the same as initially quoted. We charge for our labor and booking fee based on our attempt to complete the service to the best of our ability.
**Service Abandonment Consequences**
If Customer prevents completion (e.g., moves vehicle, refuses approved parts):
– All charges become due immediately.
–Customer forfeits the right to all discounts and promotions.
– No refunds for labor/materials already expended.
– 30% restocking fee for unused parts.
**Limited Parts Warranty Assistance**
We may assist with manufacturer warranty claims for parts only.
– Labor is never covered unless stated in writing by the manufacturer.
– Assistance requires:
– Vehicle remaining on-site until repair completion.
– Full payment of all labor charges.
**Questions**
If you have any questions regarding these terms, it is best that you reach out to Roadrunner Professional Roadside Solutions for any clarification before moving forward in requesting your services. Any request for services is considered to be an acceptance of these Terms of Service.
**Bookings**
Bookings are subject to availability, and we cannot guarantee that we will be able to accommodate your requested date and time. We reserve the right to cancel or reschedule a booking at any time, with or without prior notice, at our sole discretion.
**Payment**
Payment for our services is due at the time of booking or prior to the provision of services. We accept payment via cash, credit card, or other payment methods as agreed between both parties.
**Credit Card Authorization**
– Payer guarantees they have actual authority to bind cardholder/company.
– Fraudulent disputes will result in:
– Legal action in Salt Lake County courts.
– Treble damages + $150/hr legal fees.
**Disclaimer of Warranties**
We make no representations or warranties, express or implied, regarding the suitability, reliability, availability, timeliness, or accuracy of our services. We disclaim all warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
**Limitation of Liability**
In no event shall we be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the provision of our services or these Terms, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, whether based on contract, tort, strict liability, or otherwise.
**Indemnification**
You agree to indemnify and hold us harmless from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney’s fees) arising out of or in connection with your use of our services, including but not limited to any violation of these Terms.
**Salt Lake County Legal Actions**
All disputes must be filed in:
– Small Claims Court in the city where the service took place (typically going to be Salt Lake), or
– District Court – Salt Lake County (for larger claims).
– No arbitration permitted – both parties waive this right.
– Losing party pays all legal fees + costs.
**Acknowledgement**
By using our services, you acknowledge and agree that Roadrunner Professional Roadside Solutions is not responsible for any damage to your vehicle that may occur during our services. We will make every effort to complete the services safely and effectively, but we cannot be held liable for any damage that occurs.